All of us have jobs that we have to wake up for each day. Do you like this job? Is it a good place to work with a fun environment? For one company, a CHAMPIONSHIP CULTURE has been built upon doing things a little different than the norm.
“No smoking is allowed, not even in the toilets. Don’t be naughty in our potty. If you do there is a $2,000 fine, and if you had that kind of money you’d be flying United instead of Southwest.”“Your seat cushions can be used for flotation. In the event of an emergency water landing please take them with our compliments.”“We are pleased to have some of the best flight attendants in the industry. Unfortunately none of them are on this flight.”“Although we never anticipate a change in cabin pressure… because if we did, we wouldn’t have come to work today…. If you’re traveling with a small child, what were you thinking? Put your mask on first and then help them with theirs. If you are traveling with multiple young children, assist the one with the most potential first and then work your way down.”
Southwest Airlines is consistently ranked as one of the best places to work. They are also one of America’s most profitable companies. How do they do it? One of the major reasons according to an article on the company’s blog is that they have a culture that PUTS THEIR EMPLOYEES FIRST.
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Wait, what?!? Did they actually just say that? isn’t it supposed to be about the customer? For Southwest, it’s about the employees. This is a paradox of leadership. This is a different way of thinking. But this doesn’t mean it’s wrong.
“We believe that if we treat our employees right, they will treat our customers right, and in turn that results in increased business and profits that make everyone happy”.