A few years ago Southwest Airlines hired some consultants to give them advice and help their airline become better. The consultants suggested that Southwest Air charge passengers to check luggage since the competition was doing it and they could make millions upon millions in additional revenue.
Early Sunday morning on January 13, 2019, a snowstorm hit Kansas City. Several cars ended up in the ditch because of the icy conditions. Fortunately for Dave Cochran, he was not one of those. Not only did he not wipe out in the treacherous weather, but he helped a couple of people by hooking up a chain and pulling people out of the snow with his 20-year old Suburban. This wasn’t just any vehicle, though. This was also his home. You see Dave’s life has been a mix of poor choices and some unfortunate situations. However, he didn’t let that stop him from helping others that day.[Read more…]
(Editor’s Note: Article first published on November 4, 2018)
The Cleveland Browns lost another game this week and if you follow professional football, this was not surprising. The Browns have started nearly 30 different quarterbacks since 1999 resulting in only two winning seasons. Despite all the losses over the years, this week’s loss might have been the worst since the original Cleveland Browns left town to become the Baltimore Ravens.
You see, they lost the face of their franchise. They lost Mr. Reliable. They lost the one thing they could count on day in and day out. They lost offensive lineman Joe Thomas to an injury.
Football is a physical game. Injuries in the NFL are common place. But injuries to Joe Thomas are not typical or common. Joe Thomas had not missed a snap in the NFL since being drafted as the third pick in 2007. He played more than 10,000 straight snaps without taking a play off to rest, because of injury, or because he was just plain frustrated playing for the lowly Cleveland Browns.
He is a 10-time Pro Bowler and is a sure-fire future Hall of Famer. When he got hurt yesterday, players from the other team came over to encourage him and wish him well. Joe Thomas is the consummate pro. Not only is he talented, but he’s well-respected by opponents and teammates, alike.
In today’s “look-at-me” culture, he was different. He didn’t complain about playing for the worst team in football. Instead, he counted his blessings that he even gets to play at all and then shows up for work every single day for every single play for ten years.
How about us? Some of us have jobs that we don’t like. Do we complain about them? Do we give less than our best because we don’t get promoted or recognized enough? I say we learn something from Joe Thomas, who despite playing for a flawed franchise, still did his part each and every day to make it better. He was dependable, reliable, and consistent regardless of the situation.
Jamy Bechler is the author of The Leadership Playbook, host of the Success is a Choice Podcast, professional speaker, and trains organizations on creating championship cultures. Bechler spent 20 years as a college basketball coach and administrator. He has worked with businesses and teams, including the NBA. Follow him on twitter at @CoachBechler. To connect with him via email or find out about his services, please contact speaking@CoachBechler.com.
I am just one person. What can I do? It’s not like I can change the world. I’m not the boss. I’m not president. The world is this. The world is that. Nothing will ever change!
Well, I beg to differ…
“Integrity is doing the right thing even when no one is watching you.” (C.S. Lewis)
Have you (or someone that you’ve known) ever said something to the effect of ‘It doesn’t matter if I do what’s right. Nobody notices anyway.’ or ‘Nice guys finish last’. Well, I have a little story that I always think of when it comes to integrity and character.
Last week, I attended the John Maxwell Team Live Event in Orlando and received my certification in coaching, speaking and leadership from the #1 Leadership Expert in the world (editor’s note – originally published on March 21, 2016). After 5 months of online training, these three days of workshops and live training were beyond insightful. I have always been a John Maxwell fan and have read many of his 100+ books. Now, I am licensed to teach his materials and add value to others.
The title on the front cover of our workbooks said “Leaders Growing Leaders”. That seems appropriate. As iron sharpens iron, we add value to others and help others lead significant lives. Leadership really is influence, as John teaches. Here ere are my seven favorite thoughts from last week’s conference.
Eric Platte is the Vice President of Ticket Sales for the NBA’s Atlanta Hawks. He has been with the Hawks since 2010 when he graduated from Michigan State University with a degree in Supply Chain Management. Eric is highly regarded for his innovative ideas for workplace culture and leadership training. Eric believes that leaders drive culture, culture drives people, and people drives business.
- His journey and career advice for others looking to get into professional sports
- Creative ways to motivate employees and team members
- On-boarding and training of employees
- How leadership is important in the sales business
Poor Abbott. Poor Costello. In the classic sketch Who’s On First, they heard each other’s words but just couldn’t seem to understand what each other was saying.
It’s no secret that we all desire to be listened to and we all want to be understood.
I am right. You are wrong. Why should I listen to you? Wait, what?!? You don’t understand what I’m saying? How is that even possible?
In the book, The 7 Habits of Highly Effective People, Stephen Covey said, “If you’re like most people you probably seek first to be understood; you want to get your point across. And in doing so, you may ignore the other person completely, pretend that you’re listening, selectively hear only certain parts of the conversation, or attentively focus on only the words being said, but miss the meaning entirely. So why does this happen?”
I don’t remember the context but the other day I told my mother-in-law that “Knowledge is knowing that a tomato is a fruit but wisdom is knowing not to put it into a fruit salad.” She then proceeded to find a magnet that had that saying on it. It is on our refrigerator at home. Hopefully she just thought it was a neat saying and wasn’t trying to tell me something – but, I digress. [Read more…]
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and adviser to some of today’s leading organizations faced with the greatest risks.
In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes is the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill.
- The difference between issues and crisis
- How to prepare for the inevitable crises that will come your way
- Building your brand on social media
- What to do when an issue or a crisis occurs
- How Southwest Airlines and United Airlines handled crises differently
Drew Brees just became the NFL’s all-time leader in passing yards when he surpassed Peyton Manning in a Monday Night Football game. Brees is surely destined for Canton, Ohio and the Pro Football Hall of Fame once he retires. However, it didn’t look that way when Brees was coming out of Purdue University and was drafted in the 2nd round of the 2001 NFL draft. He was considered too short to be a sure-fire NFL Quarterback. In fact, seven games into his first NFL season, he was unexpectedly thrust into action when the starter got hurt. Brees preceded to fumble the ball the first time he dropped back to pass. In 2006, he tore his rotator cuff and was no longer wanted by his team. New Orleans embraced him and welcomed him. He would reward the team (and city) with their first Super Bowl championship in 2009.
“Don’t tell them what you’re going to do – that’s vision. Do what you’re going to do – that’s culture. Culture eats vision for lunch”. (John C. Maxwell)
When I first heard this, I wrote it down and thought that it sounded good. However, the more I thought about that statement the more I started to see the truth of it.
We need both a strong culture and a positive vision to reach our fullest potential. If I have to choose, however, I will take a strong culture any day of the week over a clear vision. Even the clearest vision may not be realized if the culture is poor and weighing you down.
As a college basketball coach for nearly 20 years, I had many experiences that I was proud of. But, I also made my share of mistakes, especially early in my career. Now that I have left coaching to work with teams as a leadership trainer and consultant, I look back on my career and offer up five things that I wish I knew when I first started out in coaching.
“There are two types of speakers: Those who get nervous and those who are liars.” (Mark Twain)
My 6th grade year was coming to a close. It had been a good year.
I had won my fair share of kickball games at recess. My “Killer B’s” tag team won homemade wrestling belts at our improvised events during lunch. And maybe most memorably, I received my first kiss from a girl not named “Mom”.
But there was one thing left to do…
“A business strategy course in my senior year stands out. I had maintained a 4.0 average all the way through, and I wanted to graduate with a perfect average. It came down to the final exam, and I had spent many hours studying and memorizing formulas to do calculations for the case studies.