Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and adviser to some of today’s leading organizations faced with the greatest risks.
In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes is the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill.
In today’s episode, we discuss:- The difference between issues and crisis
- How to prepare for the inevitable crises that will come your way
- Building your brand on social media
- What to do when an issue or a crisis occurs
- How Southwest Airlines and United Airlines handled crises differently
Stephanie Harvey, known as “Miss Harvey”, is one of the pioneers in the gaming industry. She is a 5-time eSports world champion. She is probably best known for playing Counter-Strike and Counter-Strike: Global Offensive (GS:GO). She currently plays for the Counter Logic Gaming Red team. 
In today’s episode, we discuss:
Boston-born, Canadian-based, actor, writer and comic, Bernard Robichaud, known to fans worldwide as Cyrus, the gun toting, drug dealing nemesis from the hit television series Trailer Park Boys, started his life in the spotlight as a sought after model. That is, until the day he crossed paths with a Toronto talent agent, who insisted he missed his calling and should try his hand at acting. With that advice in mind, Bernard enrolled in the Theatre Arts program at Dalhousie University and later honed his skills under the private tutelage of esteemed vocal coach Dorothy Ward, and later under the wings of award winning director Tom Kerr at the prestigious Neptune Theatre.
Drew Dinkmeyer is one of the most respected experts in the fantasy sports industry. Along with Mike Leone, they co-founded DailyRoto, which is one of the most accurate and comprehensive research sites for fantasy sports. In 2013, at the age of 31, Dinkmeyer left his job as a financial investment analyst behind to become one of just a handful of fantasy sports professionals. In December of 2014, he won a million dollars in a football contest on Draftkings. 
Brittany Horschel is the wife of PGA Tour pro and 2014 Fed Ex Cup Playoff Champion 
Keith Grabowski is the Director of Football Operations for USA Football. As the sport’s national governing body and member of the U.S. Olympic Committee, USA Football partners with leaders in medicine, child advocacy and athletics to support positive football experiences for youth, high school and other amateur players. 
Dayvee Sutton is an award-winning journalist covering a range of beats: travel, sports, entertainment, movies, and a number of lifestyle topics for television and digital media. You can watch Dayvee on-air as a national lifestyle and travel correspondent on HLN, and the talk shows “
On the digital side, Dayvee has been a national contributor to sites like U.S. News and World Report, AOL, Yahoo, ESPN, The Root, NBA.com, Black Enterprise, NBC News and USA TODAY Network. She also has worked with brands like Firestone, Lifeproof, Nikon, Coke and Staples. 
Dayvee is a part of the new wave of entrepreneurial journalists. Through her production company 
As if that wasn’t enough, Dayvee still finds time to play. In 2013, Dayvee was the #1 USTA tennis player in her division for the state of North Carolina and #7 in the Southern Division (9 states). She’s an avid traveler, and a self proclaimed karaoke queen. Dayvee Sutton is a southern California native and graduated from UCLA. She currently resides in Atlanta, GA.