A few years ago Southwest Airlines hired some consultants to give them advice and help their airline become better. The consultants suggested that Southwest Air charge passengers to check luggage since the competition was doing it and they could make millions upon millions in additional revenue.
“Don’t tell them what you’re going to do – that’s vision. Do what you’re going to do – that’s culture. Culture eats vision for lunch”. (John C. Maxwell)
When I first heard this, I wrote it down and thought that it sounded good. However, the more I thought about that statement the more I started to see the truth of it.
We need both a strong culture and a positive vision to reach our fullest potential. If I have to choose, however, I will take a strong culture any day of the week over a clear vision. Even the clearest vision may not be realized if the culture is poor and weighing you down.
What if you were a fly on the wall in the break room? What if you were invisible and followed your subordinates around all day? What if you were in disguise and worked side by side with your employees all day long? Would you learn startling new revelations? Would you like what you heard? Would you be happy…frustrated…or sad?
Long lines of customers along with protestors converged on Chick-fil-A restaurants all across the country today (originally posted on August 2, 2012). The unusual attention was in response to former presidential candidate, Mike Huckabee, calling today “Chick-fil-A Appreciation Day”. This came after Dan Cathy, Chick-fil-A’s president and son of founder Truett Cathy, made comments about traditional marriage and same-sex unions two weeks ago.
“Are we there yet”?
“How much longer”?
The questions are endless.
Then the big-one . . . The question to end all questions . . . The grand-daddy of them all . . .